A WhatsApp AI agent that answers while your team is offline
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Your customers expect a reply on WhatsApp right now.
They message after hours, on weekends and all at once after a promotion, and the queue is already long by the time your staff logs in. Some give up and buy from whoever answered first.
- Businesses where most customer conversations already happen on WhatsApp
- Service teams with a queue that grows every night and every Monday
- Owners who want a WhatsApp AI chatbot for business that still sounds like the company
The agents
Answers every incoming chat with your hours, prices, order status and policies. Asks one clear question at a time and never promises what is not written in your rules.
Works behind the scenes, never in the chat with the customer. Decides which conversations stay with Jaca, which go to a person, and who on your team should pick them up.
Logs each conversation in Zendesk or HubSpot and keeps a Google Sheets view of volume by topic and hour. Points out the questions that keep coming back so you can fix the cause.
How it works
- A customer sends a message to your WhatsApp Business number, day or night.
- Jaca reads the conversation history and replies using your knowledge base, catalog and policies.
- If the customer asks for a refund, a discount or anything outside the rules, Mat routes the chat to the right person in Slack or Teams with a short summary.
- Your staff member approves or writes the answer, and Jaca sends it in the same WhatsApp thread.
- Nina records the outcome in Zendesk or HubSpot and adds it to the daily service report.
Example of what you get
Morning WhatsApp service report
- Conversations answered overnight, and the ones still waiting for a person
- Top five reasons customers wrote in, with sample messages
- Chats escalated to staff, who took each one and what was decided
- Questions the agent could not answer, so you can add them to the knowledge base
What changes
- Customers get an answer while they are still on their phone, not the next morning
- Your staff spends time on the conversations that need judgment, not on opening hours and tracking links
- You can see why people write in and remove the cause instead of just answering faster
Where a person is still needed. The agent does not give refunds, discounts or exceptions on its own: those go to a person to approve. It needs a WhatsApp Business account and is only as good as the policies and answers you give it.
Connects to
WhatsApp customer service
Can an AI agent for WhatsApp really talk to customers without sounding like a bot?
It writes short, plain replies in the tone you set, uses the customer's name and the order or booking it can see, and says clearly when it is passing the chat to a person. You review sample conversations before turning it on.
Do I need the WhatsApp Business API, or does the regular app work?
You need a WhatsApp Business number connected through the official API, which is what lets an AI chatbot for WhatsApp Business reply automatically. If you do not have it yet, the setup in the app walks you through it.
Is customer data safe when an AI agent reads our chats?
Conversations stay inside your WhatsApp Business account and the help desk you connect. The agent only reads what it needs to answer, every reply is logged with its cost, and anything sensitive like refunds or data changes waits for a person.
How long does it take to set up a WhatsApp AI agent for business?
Connecting the number and your help desk takes a short working session. Most of the effort is writing down your policies and common answers, which you can start from your existing FAQ. You can open the team for free and test it on your own number.
How does a WhatsApp AI agent know what to answer?
Jaca answers from the knowledge base, catalog and policies you give it, and reads the conversation history with each customer. If the answer is not in your rules, it does not invent one; the chat goes to a person.
What happens when the customer wants to talk to a person?
Mat routes the chat to the right person on your team in Slack or Teams, with a short summary so the customer does not have to repeat everything. Your staff member answers, and the reply goes out in the same WhatsApp thread.
Can the WhatsApp agent answer in other languages?
Yes. Jaca replies in the language the customer writes in, using the same policies. This helps businesses with tourists or customers in several countries on one number.
Which help desks does it connect to?
Conversations are logged in Zendesk or HubSpot, and Nina keeps a Google Sheets view of volume by topic and hour. Escalations go to your team in Slack or Teams.
Can it handle peaks after a promotion?
Yes. Jaca answers many chats at the same time, so the queue does not grow while your staff is busy. Chats that need a person are routed in order, with the context attached.
How do I measure if the WhatsApp agent is working?
The morning report shows conversations answered overnight, chats escalated and what was decided, and questions the agent could not answer. Watch how many chats wait for a person and whether the list of unanswered questions shrinks as you add answers.