No maintenance request goes missing
Log every maintenance request from building managers, assign an owner and deadline, and reply via Gmail, tracked in Google Sheets.
The problem and the goal
Every maintenance request that arrives by email becomes a logged ticket with an owner, a deadline and a manager update, and nothing is left unanswered.
Building managers across your 40 properties send maintenance requests by email and too many slip through. The Maintenance Triage agent reads each email, identifies the property, service type and urgency, and opens a ticket in Google Sheets; the Ticket Chaser lists open and overdue tickets by property every morning and nudges the owner via Gmail. The Manager Reply agent sends the manager the ticket number and status, and the Property Report agent builds the monthly report per property.
The team in this Circle
Reads each request email, identifies the property, service type and urgency, and opens the ticket in the sheet
Every morning lists open and overdue tickets by property and nudges each owner
Replies to the building manager with the ticket number and status, and notifies when the job is done
Builds the monthly report per property: requests, response time, completed and pending
No maintenance request goes missing
How do I stop losing maintenance requests that arrive by email?
Each request email is read, classified by property, service type and urgency, and turned into a logged ticket in Google Sheets with an owner and a deadline, so it no longer lives only in the inbox.
Do building managers get status updates without me replying one by one?
Yes. The Manager Reply agent emails the manager the ticket number and current status via Gmail and notifies them when the job is done, using the contact sheet for your 40 properties.
How do I track overdue tickets and response time?
The Ticket Chaser lists open and overdue tickets by property every morning and nudges the owner. The Property Report agent consolidates requests, response time, completed and pending work into the monthly report.
