AI help desk software that resolves the routine IT tickets first
Password resets, access requests and how-to questions handled in chat, with Jira updated and approvals in place.
IT spends the day on password resets and access requests.
Employees wait for simple fixes, tickets pile up in Jira, and the SLA breaks because the same small requests block the team from real problems.
- Internal IT teams answering employee tickets in Jira
- Growing companies where one or two people run all of IT
- Organizations using Okta, Slack or Microsoft Teams
The agents
Watches the Jira queue, SLA timers and repeat incidents, and alerts the IT team when something affects many people.
Builds the flows behind common requests, such as access through Okta or new-hire setup, and improves them when the same ticket keeps coming back.
Answers employees in Slack or Teams with steps from Confluence, opens and updates Jira tickets, and asks the right person to approve access.
How it works
- An employee asks for help in Slack, Teams or by e-mail.
- Jaca answers how-to questions from Confluence and opens a Jira ticket for anything else.
- Access requests go to the employee's manager or system owner for approval before anything changes in Okta.
- Nina tracks each ticket against the SLA and escalates the ones at risk to a technician.
- Bolt reviews repeat tickets each week and proposes an automation or a better article.
Example of what you get
Weekly service desk report
- Tickets by type, with how many were resolved in chat
- SLA status and tickets at risk, with the owner
- Access requests approved, rejected and pending
- Repeat issues and the fix or article proposed
What changes
- Employees get help in the chat they already use
- IT spends time on projects and real incidents, not resets
- Access changes always have an approval on record
Where a person is still needed. The team does not grant access, change security settings or wipe devices without approval. Hardware issues and complex incidents still need your technicians.
Works with what you already use
These are examples. Connect the tool your company already uses for the same job, your own system, or any other app through MCP or API.
IT service desk team
What can an IT support AI agent resolve without a technician?
How-to questions, known errors with documented fixes, status of existing tickets and approved access requests. Everything else is ticketed and routed to the right person.
Is this AI help desk software or does it use our tools?
It uses your tools: Jira for tickets, Confluence for answers, Okta for access, Slack or Teams for chat. AI agents for IT support work on top of them, with no new portal.
Is it secure to let an AI help desk agent touch access?
Every access change needs the approval you define, from the manager or system owner. The team logs every action, and it cannot change security policy.
How long does it take to set up AI for IT support?
Connect Jira, Confluence, Okta and Slack or Teams, and choose which requests need which approver. That fits in a working session. Start free with password and how-to requests, then add more.
How does an AI IT help desk handle password resets?
Jaca walks the employee through the self-service steps from your Confluence articles in Slack or Teams. If a reset needs IT action, it opens a Jira ticket and routes it, following the verification and approval rules you set.
What happens when the AI cannot solve the problem?
It opens a Jira ticket with the employee's description, what was already tried and the urgency, and routes it to the right technician. Nina tracks it against the SLA and escalates it if it is at risk.
Can it onboard and offboard employees?
Bolt builds the flow for new hires, such as accounts and access through Okta, and the steps run after the approvals you define. Offboarding follows the same logic, and each access change waits for the system owner or manager.
Can we set different approvers for each system?
Yes. Each system or access level can have its own approver, such as the manager, the system owner or IT security. Jaca sends the request to the right person and records the decision in the ticket.
Is an AI help desk agent a chatbot in front of Jira?
It does more than collect a request. It answers from your documentation, updates tickets, tracks SLAs, handles approvals and proposes fixes for repeat issues. It works inside Slack or Teams, where employees already ask for help.
How do we measure the effect on the IT team?
The weekly report shows tickets resolved in chat, SLA status, access requests by outcome and repeat issues. Watch whether technicians spend more time on real incidents and whether repeat tickets fall after Bolt's fixes.