Customers coming back for service
Send service reminders via WhatsApp Business or Gmail, book the return visit in Google Calendar and track who came back in Google Sheets.
The problem and the goal
Today customers skip service because nobody remembers to remind them; the goal is for every customer with service coming due to get a reminder and book the return, tracking the share of customers who come back.
This team reads your service log in Google Sheets, spots every customer whose service is due or overdue and sends a reminder through WhatsApp Business or Gmail. When customers reply, the return visit is booked in Google Calendar and your shop team is notified. A weekly report in Google Sheets shows how many were reminded, how many replied and how many came back.
The team in this Circle
Reads the service spreadsheet and sends a service reminder to every customer whose service is due or overdue
Takes customer replies and books the return visit in the calendar, notifying the shop team
Builds a weekly report of how many customers were reminded, how many replied and how many came back
Customers coming back for service
How do I remind customers about service without calling each one?
The team reads the service spreadsheet, finds customers whose service is due or overdue and sends the reminder via WhatsApp Business or Gmail, on the interval you set, such as every 6 months or 10,000 miles.
If a customer replies, is the visit already booked?
Yes. Replies are picked up by the team, which books the return in Google Calendar and notifies the shop manager. Final confirmation with the customer stays with your staff.
How do I know the reminders are bringing customers back?
A weekly report in Google Sheets shows how many customers were reminded, how many replied and how many returned. The return target is set together with you.
