Movidesk API: tickets, people and support with AI agents
Movidesk is a Brazilian help desk platform. Its API lets you create, query and update tickets, and manage the people and companies you serve. Support and IT teams that connect the help desk to internal systems use it. Access is through a token generated in the Movidesk dashboard by an administrator.
What the Movidesk API offers
Tickets
Open, query and update tickets, with status, urgency and owner.
Ticket actions
Add replies and internal notes to the ticket history.
People and companies
Register and query customers, contacts and agents.
Services and categories
Classify tickets using the service catalog.
Triggers and webhooks
Notify external systems when tickets change, depending on configuration.
How to access the Movidesk API
- With your company’s credentialsAn API token generated in the Movidesk settings and sent with every request. A dedicated token for the integration is recommended.
- Use a token exclusive to iTeam and revoke it if it is no longer used.
- Respect request limits when you query old tickets.
- Tickets can contain personal data: apply your data-protection rules.
What an iTeam agent does with the Movidesk API
Ticket triage
The agent reads the ticket, sets category, urgency and service, and routes it to the right queue.
First reply from the knowledge base
The agent suggests the reply with the right article. On sensitive topics, the reply goes to approval.
Tickets near their deadline
The agent finds tickets close to their due date and alerts the owner in Teams.
Escalation summary
When escalating to level 2, the agent writes a summary of the history and of what has already been tried.
From the credential to the agent at work, with approval
Generate the token
A Movidesk administrator generates an API token dedicated to the integration.
Vault and rules
The token stays in the iTeam vault. Define which agents reply and which only classify.
Pilot with approval
Start with one queue, with approval on replies to customers and an audit of every action.
Ready-made AI teams that use Movidesk
Questions about the Movidesk API
Is the Movidesk API free?
In general, the API is part of Movidesk for active customers, with no separate price published. Confirm the terms of your plan.
Do I need to code to use the Movidesk API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Can I reply to tickets through the Movidesk API?
Yes. You can add actions to the ticket, such as public replies and internal notes, and update the status, according to the token's permissions.
