Blip API: messages, contacts and bots with AI agents
Blip is a Brazilian conversation platform, widely used by companies for WhatsApp. Its API, based on the LIME protocol, lets you send messages, manage contacts and connect bots with human support. Access is through the key of a bot or router created on the platform.
What the Blip API offers
Messages
Send and receive messages on the channels connected to the bot.
Proactive notifications
Send approved template messages on WhatsApp.
Contacts
Look up and update contact data and attributes.
Human support
Integrate Blip Desk queues and tickets.
Webhooks
Receive messages and events at an external URL.
How to access the Blip API
- With your company’s credentialsAn authorization key for the bot or router, generated in the Blip settings and sent in the request header.
- Proactive WhatsApp messages require approved templates and consent.
- Define when the agent must hand over to a human.
- Conversations contain personal data, so define a retention period.
Official documentation: docs.blip.ai
What an iTeam agent does with the Blip API
AI agent inside the bot
The Blip flow hands the open-ended question to the iTeam agent, which answers based on the company's systems.
Proactive notification with replies
The agent sends the approved template and handles the replies, such as confirming or rescheduling.
Handoff with a summary
When a human is needed, the agent opens the ticket in Blip Desk with a summary of the conversation.
Enriched contact
Contact attributes are updated with CRM data to personalize the service.
From the credential to the agent at work, with approval
Create the bot and the key in Blip
In Blip, create or choose the bot or router the agent will use and copy the access key.
Register the credential in the iTeam vault
The Blip credential stays in the iTeam vault, out of prompts and spreadsheets. Each agent gets only the actions it needs (reply to messages, send a template, open a ticket), and anything that writes data goes through approval.
Test with human approval
Before release, chat with the bot from an internal number. In the first weeks, write actions stay under approval and everything is in the audit trail.
Ready-made AI teams that use Blip
Questions about the Blip API
Is the Blip API free?
The API is available to Blip accounts; WhatsApp messages have a cost according to the contract and Meta's rates.
Do I need to write code to use the Blip API with iTeam?
Not necessarily. iTeam's HTTP tool learns the Blip API endpoints from the documentation, and the deployment team sets up credentials, permissions and the process. Your team validates the result.
Do I need to replace Blip to use iTeam?
No. The iTeam agent can work inside Blip, keeping the number, the flows and the Blip Desk the company already uses.
