Movidesk Integration for AI Agents
Movidesk is Brazilian help desk and service desk software. Companies use it to manage tickets, chat support and a knowledge base. The agent connects through the public Movidesk API, with the account token, to open, classify, reply to and update tickets and to look up customers.
What AI agents do with Movidesk
Classification at intake
The agent reads each new ticket and sets category, urgency and responsible team in Movidesk. The support rep starts out knowing what it is about.
Answers to common questions
For questions the knowledge base already covers, the agent replies in the ticket with the right article and closes it if the customer confirms.
SLA under watch
The agent tracks tickets close to breaching their deadline and warns the coordinator with the list and the reason for the delay.
A ticket opened from WhatsApp
The customer describes the problem on WhatsApp and the agent opens the ticket in Movidesk with the customer's details, returning the protocol number.
Connect Movidesk once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Movidesk, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Movidesk and what it cost, all on record.
Ready-made AI teams that use Movidesk
Often used together with Movidesk
Questions about Movidesk and AI agents
Does iTeam integrate with Movidesk?
Yes. iTeam connects through the public Movidesk API with the token of your company's account.
Can the agent close tickets?
It can, if you allow it and in the categories you choose. Closures and replies are recorded in the audit trail.
Does it use the knowledge base we already have?
Yes. The agent reads the Movidesk articles and answers from them, pointing out gaps in the base.
