Loom with AI agents: turn videos into documentation
Loom is a screen and short-video recording tool, used by teams to explain tasks, give feedback and document processes without scheduling a meeting. The agent works with Loom videos through shared links, exported transcripts and the integration features Loom makes available; the scope is confirmed in the diagnosis.
What AI agents do with Loom
Video becomes a written procedure
From the transcript of a Loom recorded by the expert, the agent writes the step-by-step and publishes it as a draft in Notion or Confluence.
Video feedback becomes a task
When someone records a Loom asking for changes, the agent extracts each point and creates the tasks with a link to the right moment.
Faster onboarding
The new hire asks how to do something, and the agent answers with a summary and the Loom that explains it, instead of waiting for someone to be free.
Searchable library
The agent organizes the videos by process and maintains a searchable index, flagging the ones that are out of date.
Connect Loom once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Loom, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Loom and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Loom
Questions about Loom and AI agents
Does iTeam integrate with Loom?
Partially. Loom does not offer an open API to read every video in the account, so the agent works with links, transcripts and the integrations Loom makes available. We confirm it in the diagnosis.
Are private videos exposed?
No. The agent only works with the videos the company shares with it, and every access is recorded in the audit trail.
Do I need to change how the team records?
No. The team keeps recording in Loom; the agent takes care of turning it into text and organizing it.
