New Relic integration for AI agents
New Relic is an observability platform that brings together application and infrastructure metrics, logs, traces and alerts. Engineering and SRE teams use it to monitor performance and investigate incidents. The agent queries metrics, alerts and logs with NRQL through the New Relic API, available in iTeam's app catalog.
What AI agents do with New Relic
First diagnosis of an alert
When an alert opens, the agent checks the service metrics, recent errors and the last deploy, and posts the summary in the incident channel. On-call starts with hypotheses.
Plain-language question, NRQL ready
The engineer asks which endpoint got slower yesterday, and the agent writes the NRQL query and answers with the result. The query stays visible so it can be reused.
Weekly reliability report
The agent consolidates availability, latency and error rate by service and compares them with the service level objectives. Engineering leadership sees what got worse.
Noisy alert identified
The agent lists the alerts that fire most often without leading to action and suggests a threshold or grouping change. The team decides what to change.
Connect New Relic once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in New Relic, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in New Relic and what it cost, all on record.
Ready-made AI teams for this work
Questions about New Relic and AI agents
Does iTeam integrate with New Relic?
Yes. New Relic is available in iTeam's app catalog, connected with a user key from your account.
Can the agent change alerts or dashboards?
By default it only reads. Configuration changes can be enabled with approval, and everything is logged.
Does telemetry data leave my account?
The agent queries only what each question needs, and the queries are kept in iTeam's audit trail.
