Guest reviews handled in under 24 hours
Automate responses to Google and Booking reviews, prioritize complaints, and get monthly reception reports. Integrates with Gmail.
The problem and the goal
Every negative review about reception receives a personalized response in less than 24 hours, and recurring patterns are reported to the team.
The AI agent for hotels monitors new Google and Booking reviews, ranks them by severity, and sends a draft reply for approval. It also analyzes the last 3 months and produces a monthly report on recurring reception issues, using Gmail for notifications.
The team in this Circle
Spots each new Google and Booking review, ranks it by severity, and sends it with a draft reply.
Analyzes reviews from the last 3 months and produces a monthly report: what keeps coming up about reception, where it goes wrong, and what to fix.
Guest reviews handled in under 24 hours
How does the agent access Google and Booking reviews?
It uses the Google Business Profile API and a Booking.com integration (via partner or export) to collect new comments.
Do I need to approve each response before it goes live?
Yes, the agent sends a personalized draft to the responsible person's email for review and approval before publishing.
Does the monthly report replace human analysis?
No, it organizes recurring patterns about reception to support the team, but final interpretation and corrective actions remain with managers.
