Cut churn before customers cancel
Spot at-risk accounts weeks before they cancel and act with HubSpot, Google Sheets and Stripe to keep customers.
These are examples. Connect the tool your company already uses for the same job, or your own system through MCP or API.
The problem and the goal
Problem: 4% monthly churn, and the first signal is the cancellation itself. Goal: catch at-risk accounts weeks earlier and act before they ask to leave. Indicator: monthly churn rate (4% today, target to set with you) and the share of at-risk accounts saved.
This team flags at-risk accounts weeks before the cancellation, combining product usage, tickets and billing data. ChurnRadar sends a weekly risk list ranked by revenue at risk using HubSpot and Google Sheets; SavePlaybook turns each account into a concrete save action for the owner; ChurnWhy reads the accounts that actually cancelled every month with billing data from Stripe; and HealthScore keeps a live health score per account.
The team in this Circle
Sends a weekly risk list of accounts with falling usage, no login, or open tickets, ranked by revenue at risk
Needs: your product analytics API (Mixpanel, Amplitude, PostHog) or the events table, HubSpot or Pipedrive
Turns each at-risk account into a concrete save action for the owner: who to call, what to say, what to offer
Needs: HubSpot or Pipedrive notes and tickets, the CS owner per account
Every month, reads the accounts that actually cancelled and reports the real reasons and patterns
Needs: HubSpot or Pipedrive, plus your billing tool, Stripe or your billing system
Keeps a live health score per account so the team sees risk before it becomes a cancellation
Needs: a 30-minute session with your CS lead, Google Sheets or HubSpot properties
Cut churn before customers cancel
How do I know which customers are about to cancel?
The team watches signals like falling usage, no logins and open tickets, and combines them with your HubSpot history to build a weekly risk list ranked by revenue.
Do I need to replace my CRM or billing tool?
No. The team connects to what you already use, such as HubSpot, Google Sheets and Stripe, and works on your existing data.
Can I find out why customers cancel?
ChurnWhy reads the accounts that cancelled each month and reports the observed reasons and patterns to guide retention work.
