Front integration with AI agents
Front is a shared inbox platform for support and operations, bringing together e-mail, SMS, WhatsApp and chat with assignment, internal comments and SLAs. It is used by support, logistics and account teams. The agent uses the public Front API to read conversations, reply or draft replies, apply tags and assign messages within the inboxes you open up to it.
What AI agents do with Front
A draft ready for the agent on duty
For each new message, the agent checks the order, contract and history and leaves a draft reply in Front. The support rep reviews and sends it.
Tagging and assignment
The agent identifies the subject and urgency and assigns the conversation to the right team, such as billing or logistics. The general inbox stops piling up messages with no owner.
SLA under control
Conversations close to the response limit generate an internal comment and a notice to the owner. At the end of the day the supervisor sees what breached and why.
Summary of a long thread
In long exchanges with several participants, the agent writes an internal comment with the history and what is left to resolve. Whoever takes over does not have to read it all.
Connect Front once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Front, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Front and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Front
Questions about Front and AI agents
Does iTeam integrate with Front?
Yes, through the public Front API, using an API token or an authorized app in the company account.
Does the agent reply to customers on its own?
You choose: drafts only, for review, or automatic replies on simple topics. You can start with drafts only.
Which inboxes can the agent see?
Only the inboxes and teams opened up to the token, and every action is recorded in the audit trail.
