Jivochat integration for AI chat agents
Jivochat is a website chat tool that gathers conversations from your site, WhatsApp, Instagram, Facebook and phone in one inbox. It is used by small and midsize businesses. The agent uses Jivochat's Bot API and public webhooks to receive and answer conversations, passing them to a human agent when your rules say so.
What AI agents do with Jivochat
First response after hours
At night and on weekends, the agent answers in Jivochat, handles product and delivery questions and leaves the contact ready for the team the next day.
Qualification before sales
The agent asks what the visitor needs, company size and timing, and only calls a salesperson when the interest is real, with a summary of the conversation.
Order status
The customer asks about an order in the chat, and the agent checks the store system and replies with the current status.
Conversation logged in the CRM
At the end of each chat, the agent creates or updates the contact in the CRM with the summary and the source of the conversation.
Connect Jivochat once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Jivochat, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Jivochat and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Jivochat
Questions about Jivochat and AI agents
Does iTeam integrate with Jivochat?
Yes. iTeam connects through Jivochat's Bot API and public webhooks, with the setup done in your company account.
When does the agent hand off to a person?
Under the rules you define, such as a discount request, a complaint or the customer asking for a person. The human agent receives a summarized history, and everything is kept in the audit trail.
Does it work on the channels connected to Jivochat?
Yes. The agent handles the conversations that reach the Jivochat inbox, including those from connected WhatsApp and social accounts.
