Zenvia integration for AI agents that send and answer SMS and WhatsApp
Zenvia is a Brazilian customer communication platform offering SMS, WhatsApp, email, voice and chat, plus service and campaign tools for mid-sized and large companies. This page is for companies that message customers in Brazil. The agent sends and receives SMS and WhatsApp messages through the Zenvia API, which iTeam's HTTP tool learns by reading the API documentation.
What AI agents do with Zenvia
SMS notice with the reply handled
The agent sends payment due or delivery reminders by SMS through Zenvia. When the customer replies, it understands the answer and routes the request to the right flow.
WhatsApp to SMS fallback
If a WhatsApp message is not delivered, the agent resends it by SMS according to the company's rule. The history records which channel worked for each customer.
Code and confirmation in critical processes
In processes such as delivery confirmation or a change of account details, the agent sends the code and confirms the reply before moving on. Suspicious attempts go to review.
Opt-out and time windows respected
The agent applies the unsubscribe list and the permitted time windows before any send. Campaigns that would break the rule are blocked.
Connect Zenvia once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Zenvia, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Zenvia and what it cost, all on record.
Ready-made AI teams that use Zenvia
Often used together with Zenvia
Questions about Zenvia and AI agents
Does iTeam integrate with Zenvia?
Yes. iTeam connects through the Zenvia API using the token of your account.
Can the agent send SMS in bulk?
Only within the approved limit and list. Large sends go through approval and respect unsubscribes and time windows.
Are sending costs kept under control?
Yes. Each agent has a cost cap in iTeam, and every send is recorded so you can check it.
