Digisac integration for AI agents that triage and answer customers
Digisac is a Brazilian multichannel customer service platform that brings WhatsApp, Instagram, Telegram and email into one shared inbox for sales and support teams. This page is for companies that serve customers in Brazil. The agent reads and answers conversations, transfers tickets and applies tags through the Digisac API, which iTeam's HTTP tool learns by reading the API documentation.
What AI agents do with Digisac
Triage before the agent
The agent gives the first reply on new tickets, understands the subject and collects the data the department needs. The conversation reaches a person already tagged and summarized.
Answers with ERP data
Questions about a payment slip, an invoice or a delivery are answered by the agent by checking the company's system. When the case is out of the ordinary, it transfers it with the information it found.
Stalled queue becomes an alert
The agent watches conversations left unanswered beyond the agreed time and warns the supervisor in the internal channel. The daily report shows where the SLA was missed.
Satisfaction survey after support
When the ticket closes, the agent asks for a score and the reason and records it in the customer's history. Low scores open a follow-up for the supervisor.
Connect Digisac once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Digisac, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Digisac and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Digisac
Questions about Digisac and AI agents
Does iTeam integrate with Digisac?
Yes. iTeam connects through the Digisac API, with the token of your account, and the scope is defined during deployment.
Which user does the agent answer as?
It uses its own user in Digisac, so the history makes clear what was done by the agent and what was done by the team.
Can I limit the departments it serves?
Yes. You choose the queues and departments where the agent works and when it must pass the conversation to a person.
