tawk.to integration: AI agents for live chat
tawk.to is free live chat software for websites, with tickets and a knowledge base, widely used by small businesses. The agent connects through the tawk.to REST API when access is enabled for your account, or through chat webhooks, with the scope confirmed in the diagnosis.
What AI agents do with Tawk.to
Finished chat becomes a lead
When a chat ends, the agent reads the transcript, creates the lead in the CRM with the visitor's interest and notifies the salesperson.
Support request becomes a ticket
If the visitor reported a problem, the agent opens the ticket with a summary and follows it until there is a reply.
Offline message answered
Messages left outside business hours get a reply from the agent by e-mail or WhatsApp, with the answer or the next step.
What visitors ask
Every week the agent groups the chat topics and suggests what should be clearer on the site.
Connect Tawk.to once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Tawk.to, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Tawk.to and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Tawk.to
Questions about Tawk.to and AI agents
Does iTeam integrate with tawk.to?
Yes, through tawk.to webhooks and the REST API when it is enabled for your account. The exact scope is confirmed in the diagnosis.
Is visitor data safe?
The agent uses the data only for the configured task, with access controlled by permissions and recorded in the audit trail.
Does the agent reply inside the chat in real time?
It depends on your account's API access. When there is none, it works from the end of the chat and from offline messages.
