Crisp integration with AI agents
Crisp is a customer messaging platform with website chat, a shared inbox that brings together e-mail and social networks, and a knowledge base. Small companies and SaaS businesses use it. The agent reaches Crisp through the iTeam app catalog, using the official API, to read and answer conversations, add notes and hand off to the team.
What AI agents do with Crisp
Website chat answered overnight
Outside business hours, the agent answers questions about product, pricing and accounts in Crisp, and schedules a follow-up when a person is needed.
Visitor becomes a lead
The agent asks the right questions in the chat, identifies the interest and creates the contact in the CRM with a summary of the conversation.
Account questions with real data
A signed-in customer who asks about an invoice or usage gets an answer looked up in the company's system, not a canned reply.
Conversations with a note for the team
When it hands a conversation to a person, the agent leaves a note in Crisp with the problem and what has already been checked.
Connect Crisp once. The agents use it within your rules.
- In the app catalogAvailable in the iTeam app catalog, with the app’s own login and permissions per agent.
- Each agent gets the right accessYou decide what each agent can read or do in Crisp, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Crisp and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about Crisp and AI agents
Does iTeam integrate with Crisp?
Yes, through the iTeam app catalog, using the official Crisp API.
Can the agent offer discounts in chat?
Only within a rule you define. Outside it, the request goes to human approval and is recorded in the audit trail.
Can it be used alongside the Crisp bot?
Yes. You decide at what point the agent joins the conversation.
