Adyen integration: AI agents for reconciliation and chargebacks
Adyen is a global payments platform that processes cards and other payment methods for retail, e-commerce and app companies, with risk management and reconciliation. The agent uses the public Adyen API with restricted-permission credentials from the company's account to look up payments, disputes and payouts, and refunds go through approval.
What AI agents do with Adyen
Payout reconciliation
The agent matches Adyen settlement reports against the orders and invoices in the ERP and flags fees or amounts that do not match.
Chargeback with a deadline
When a dispute arrives, the agent gathers proof of delivery, the conversation and the invoice, and prepares the defense for the team to submit within the deadline.
Declined payment in support
The customer asks why the card was declined, and the agent looks up the reason in Adyen and explains what to do, without exposing card data.
Refund with sign-off authority
Refund requests are prepared by the agent and carried out only after approval from someone with the authority to sign off.
Connect Adyen once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Adyen, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Adyen and what it cost, all on record.
Ready-made AI teams for this work
Bank reconciliation team
Bank lines, Stripe payouts and ledger entries are matched each morning. You only see what did not match, with a reason.
Accounts payable team
Invoices arrive by e-mail and in shared folders. The team reads them, checks them and lines them up for your approval before the due date.
Collections team
Before and after each due date, customers get a clear reminder with a payment link. Disputes and promises to pay go to your team.
Cash flow forecast team
Every week the projection is rebuilt from your books, open invoices and bills, with a plain note on what changed and why.
Bookkeeping team
Transactions are categorized as they come in, receipts are matched, and the month-end close starts with a short list of questions.
Often used together with Adyen
Questions about Adyen and AI agents
Does iTeam integrate with Adyen?
Yes. iTeam connects through the public Adyen API, with API credentials created in the company's account dashboard.
Does the agent see card data?
No. It works with references and statuses, without card numbers. The credentials have restricted roles and every action is recorded in the audit trail.
Can the agent issue refunds on its own?
Not by default. Refunds and cancellations go through human approval.
