Mercado Pago integration for collections and reconciliation with AI agents
Mercado Pago is the payments platform of Mercado Livre (called Mercado Libre outside Brazil), with online checkout, Pix (Brazil's instant payment system), payment links, card terminals and a digital account. It is used by stores, service providers and companies that sell online, and this page is for those that operate in Brazil. The agent uses the public Mercado Pago API with the credentials of your account to look up payments, create links and Pix, and track refunds and disputes.
What AI agents do with Mercado Pago
Payment link in the conversation
Once the quote is agreed on WhatsApp, the agent creates the link or Pix QR code in Mercado Pago with the right amount and description. When the payment lands, it confirms to the customer and tells operations.
Receipts reconciliation
The agent matches approved payments, fees and releases from Mercado Pago against open receivables in the ERP. What does not match goes to finance with the likely reason.
Chargeback defense
When a dispute comes in, the agent gathers the invoice, proof of delivery and the conversation with the customer to build the response within the deadline. Someone in finance reviews it before it is sent.
Recovering unpaid Pix
Pix charges not paid after a few hours trigger a polite reminder to the customer with a new code. The agent stops after the number of attempts you set.
Connect Mercado Pago once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Mercado Pago, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Mercado Pago and what it cost, all on record.
Ready-made AI teams that use Mercado Pago
Often used together with Mercado Pago
Questions about Mercado Pago and AI agents
Does iTeam integrate with Mercado Pago?
Yes, through the public Mercado Pago API, using the production credentials of your company's account. The setup is done together with our deployment team.
Can the agent issue refunds?
Technically yes, but the default is for refunds to go through human approval, with limits by amount. The agent prepares the request and a person confirms.
Who can see the payment data?
Only the agents and people with permission for the finance flow. The agent does not store card data, and every query is recorded in the audit trail.
