Loja Integrada integration with AI agents and WhatsApp
Loja Integrada is a Brazilian platform for building an online store, with catalog, cart, payment methods and shipping. Small and midsize retailers just starting in e-commerce use it widely. This page is for stores that sell in Brazil. The agent uses the Loja Integrada API, with your store's key, to look up orders, products, stock and customers and to update order status.
What AI agents do with Loja Integrada
Order status on WhatsApp
The customer asks about a purchase. The agent finds the order in Loja Integrada, checks payment and tracking, and answers right away. Exchanges and returns go to a person.
Abandoned carts
The agent identifies unfinished orders and sends a message with the cart link and the answer to the most common question about that product. It respects customers who asked not to be contacted.
Low stock
When a fast-selling product is close to running out, the agent alerts the buyer with the sales history so they can decide on the restock.
Product listings
From the supplier's spreadsheet, the agent drafts titles and descriptions and prepares the listing in the store. The store owner reviews before publishing.
Connect Loja Integrada once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Loja Integrada, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Loja Integrada and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Loja Integrada
Questions about Loja Integrada and AI agents
Does iTeam integrate with Loja Integrada?
Yes, through the Loja Integrada API, using your store's API key. API access depends on the plan you have, which we check in the diagnosis.
Can the agent change prices?
It can, if you allow it. Price and stock changes can go through approval before reaching the store.
Is customer data protected?
The agent looks up only what it needs to serve the customer and records every access in the audit trail, which supports compliance with Brazil's data-protection law (LGPD).
