Frenet API: shipping quotes, labels and tracking with AI agents
Frenet is a Brazilian shipping platform. Its API lets you quote shipping with Correios (the Brazilian postal service) and other carriers, generate labels and track deliveries in one place. E-commerce stores and online store platforms selling in Brazil use it. Access is through a token generated in the Frenet dashboard.
What the Frenet API offers
Shipping quotes
Calculate price and delivery time across several carriers from postal code, weight and dimensions.
Labels
Generate shipping labels for orders.
Tracking
Check the progress of deliveries.
Postal code information
Look up address data from the postal code (CEP).
How to access the Frenet API
- With your company’s credentialsAn API token generated in the Frenet dashboard and sent in the request header.
- Wrong dimensions and weight produce a wrong quote, so validate the product catalog.
- Generating a label can create a cost, so use approval.
- Customer addresses are personal data.
What an iTeam agent does with the Frenet API
Quotes in customer support
The customer asks about shipping on WhatsApp and the agent quotes with the postal code and replies with price and delivery time.
Late deliveries
The agent follows the tracking and, when something runs late, tells the customer and opens a case with the carrier.
Carrier choice
The agent compares price and delivery time and suggests the best option per order, following the company's rule.
Logistics performance report
The agent summarizes average delivery time and delays by carrier for the month.
From the credential to the agent at work, with approval
Generate the token
In the Frenet dashboard, create the account's API token.
Vault and rules
Store it in the iTeam vault and define which agents can only quote and which generate labels.
Test with real orders
Validate quotes and tracking with a few orders, and require approval to generate labels.
Ready-made AI teams that use Frenet
Questions about the Frenet API
Is the Frenet API free?
It depends on the plan and on the contract with Frenet and the carriers. There is no universal API price, so check with Frenet.
Do I need to code to use the Frenet API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Does the Frenet API quote Correios and carriers at the same time?
Yes. Frenet's approach is to quote several options in one call, according to the carriers enabled on your account.
