Shopee API: What You Can Do and How to Use It with AI Agents
The Shopee Open Platform is the official API for Shopee sellers and integrators. It lets you read and update orders, listings, stock, prices and shipping information. Access is through an app registered on the platform and authorized by the shop.
What the Shopee API offers
Orders
List orders by status and period, look up buyer and item details, and track cancellations and returns.
Products and listings
Create and edit listings, variations, photos and category attributes.
Stock and price
Update quantities and prices per item or variation, including in bulk.
Logistics
Look up shipping options, generate shipping documents and track parcels.
Reviews and chat
Read reviews and, depending on the app's permissions, work with buyer messages.
Push notifications
Receive events, such as an order status change, at a URL on the integrator's side.
How to access the Shopee API
- For partners and customersEach request is signed with the app keys (partner id and secret key), and the shop authorizes the app through a consent flow that issues renewable access tokens.
- Shopee applies call limits per app and per shop. The agent schedules queries instead of scanning everything every minute.
- Buyer data (name, address) is personal: the agent uses it only for delivery and support, in line with the applicable data-protection law.
- Tokens expire and must be renewed. iTeam handles the renewal and warns you if the shop's authorization lapses.
Official documentation: open.shopee.com
What an iTeam agent does with the Shopee API
Stockout flagged before it becomes a cancellation
The agent compares the day's sales with Shopee stock and alerts purchasing when a best seller will run out within a few days.
Late order handled on time
Every paid order not shipped within the shipping deadline appears on a list for fulfillment, with the likely reason.
Reply to a negative review
The agent reads 1 and 2 star reviews, groups them by cause (delay, defect, size) and drafts a reply for approval.
Price aligned with the ERP
When the price changes in the ERP, the agent proposes updating the Shopee listings and applies it after the sales team approves.
From the credential to the agent at work, with approval
Register the app on the Open Platform
Create a developer account on the Shopee Open Platform, register the app and ask the shop to authorize access through the consent flow.
Register the credential in the iTeam vault
The Shopee credential stays in the iTeam vault, outside prompts and spreadsheets. Each agent gets only the actions it needs (read orders, update stock, reply to reviews), and anything that writes data goes through approval.
Test with human approval
Before going live, change the stock of a single SKU and check it in Seller Centre. In the first weeks, write actions stay under approval and everything is in the audit trail.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Shopee API
Is the Shopee API free?
Using the Open Platform has no per-call charge for approved sellers and integrators, but it depends on the app being approved and on the partner program's rules. Check the current terms on the Shopee portal.
Do I need to write code to use the Shopee API with iTeam?
Not necessarily. iTeam's HTTP tool learns the Shopee API endpoints from the documentation, and the deployment team sets up credentials, permissions and the process. Your team validates the result.
Does the Shopee API let me reply to buyers' chat?
The platform has messaging features, but availability depends on the type of app and the permissions granted. In the diagnosis, iTeam confirms what is enabled for your shop.
