Olist API: orders, products and stock in Olist ERP with AI agents
Olist, a Brazilian e-commerce company, offers an API in Olist ERP, formerly Tiny, to connect orders, products, stock, invoices and contacts with online stores and other systems. Merchants who sell on several channels and integrators use it. Access is through a token or an app authorized in the ERP account.
What the Olist API offers
Orders
Enter, query and update sales orders and their statuses.
Products
Register and query products, variations and prices.
Stock
Query and update balances by warehouse.
Invoices
Query issued invoices and follow issuing from orders.
Contacts
Register and query customers and suppliers.
How to access the Olist API
- With your company’s credentialsAn API token generated in the Olist ERP account, or app authorization through OAuth, depending on the API version in use. Confirm the format in the current documentation.
- There are per-minute request limits that vary by plan.
- Stock changes flow through to the marketplaces, so use approval.
- Customer and invoice data is personal and tax-related: apply Brazil's data-protection law (LGPD).
What an iTeam agent does with the Olist API
Stuck orders
The agent finds orders with no invoice or not shipped past the deadline and alerts the owner with the likely cause.
Low stock
The agent tracks balances and suggests a purchase order when an item sold on several channels is running out.
Order support
The customer asks on WhatsApp and the agent checks status, invoice and tracking in the ERP.
Product registration
The agent reviews new products and flags a missing tax classification (NCM), weight or photo before they are published to the channels.
From the credential to the agent at work, with approval
Generate the access in the ERP
In the Olist ERP account, generate the token or authorize the app with the permissions you need.
Vault and permissions
Store it in the iTeam vault and separate query agents from those that change stock or orders.
Test with approval
Stock and order changes run with human approval at the start, with audit.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Olist API
Is the Olist API free?
In general, the API is part of Olist ERP according to the plan you hold, with usage limits per plan. Confirm with Olist.
Do I need to code to use the Olist API with iTeam?
Not necessarily. iTeam's HTTP tool reads the API documentation and learns the endpoints, and the deployment team sets up credentials, permissions and tests with you.
Is the Olist API the same as the Tiny API?
Olist ERP is the former Tiny, and the API comes from that base. There are different API versions, so confirm which one is available for your account.
