Frenet integration for AI agents
Frenet is a Brazilian shipping management platform for e-commerce. It quotes carriers and Correios (the Brazilian postal service), generates labels and tracks deliveries. This page is for stores that ship within Brazil. The agent uses the Frenet API with your account token to quote shipping and check tracking, and iTeam's HTTP tool learns the endpoints from the documentation.
What AI agents do with Frenet
Shipping quoted in the conversation
When a customer asks what shipping costs, the agent quotes it in Frenet using the postal code and the cart, and shows the options. The sale continues in the same chat.
Tracking without a ticket
The agent checks tracking and replies with where the order is and the estimated delivery date. The customer doesn't need to open a ticket.
Stalled deliveries detected
Orders with no movement for days, or with a carrier exception, trigger an alert to logistics. The agent already tells the customer the correct information.
Shipping cost by carrier
Every month the agent compares cost and delivery time by carrier and region. Logistics uses the summary to renegotiate or adjust rules.
Connect Frenet once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Frenet, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Frenet and what it cost, all on record.
Ready-made AI teams that use Frenet
Often used together with Frenet
Questions about Frenet and AI agents
Does iTeam integrate with Frenet?
Yes. iTeam connects through the Frenet API with your account token, using iTeam's HTTP tool. The scope (quotes, labels, tracking) is confirmed during the diagnosis.
Can the agent generate labels and buy shipping?
Only if you allow it, and you can require human approval above a set amount. Every purchase is in the audit trail and respects the agent's cost cap.
Does it work without an integrated online store?
Yes. The agent can quote and track directly through Frenet, for example for sales closed on WhatsApp.
