Shopee integration for AI agents
Shopee is a marketplace of Asian origin, widely used in Brazil by sellers of everything from electronics to fashion. Sellers manage orders, listings, stock and buyer conversations in Seller Centre. The agent connects through the Shopee Open Platform, with the app authorized by the store, to read orders, stock and reviews and to reply within the marketplace's rules.
What AI agents do with Shopee
Late orders before the penalty
The agent reads the orders close to their shipping deadline and warns the fulfillment team on WhatsApp with a list by carrier. That way the store avoids the delays that hurt its marketplace reputation.
Stock synced with the ERP
When the balance of a SKU drops in the ERP, the agent updates the stock on the Shopee listing and logs the change. If the gap is large, it asks for confirmation before touching anything.
Replies to buyers in chat
Questions about delivery time, size and tracking are answered from the real order and the product sheet. Complaints and return requests go to a person with a summarized history.
Daily store close
At the end of each day the agent consolidates sales, cancellations, returns and negative reviews and sends the summary to the manager. Items with repeatedly low ratings are highlighted.
Connect Shopee once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Shopee, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Shopee and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Shopee
Questions about Shopee and AI agents
Does iTeam integrate with Shopee?
Yes, through the official Shopee Open Platform API. The store authorizes the app, and the iTeam deployment team sets which data the agent reads and what it may change.
Can the agent change prices or stock on its own?
Only if you allow it. Each write action has its own rule: you can require human approval for price and allow stock adjustments within a limit, all recorded in the audit trail.
Does it work alongside Mercado Livre?
Yes. The same agent can follow several marketplaces and consolidate orders and stock in a single report. Mercado Livre is called Mercado Libre outside Brazil.
