Loja Integrada API: what you can do and how to use it with AI agents
Loja Integrada, a Brazilian online store platform, offers an API to connect the store with ERPs, hubs and other tools, with access to products, stock, prices, orders and customers. Small and mid-sized merchants and integration partners use it. Access uses keys tied to the merchant's store.
What the Loja Integrada API offers
Products and categories
Create and update products, variations and categories.
Stock and prices
Update quantities and sale or promotional prices.
Orders
Query orders and update their status, such as paid, shipped or delivered.
Customers
Read the store's customer data.
How to access the Loja Integrada API
- With your company’s credentialsUses the store's API key, generated in the admin panel, combined with an application key released to the integrator. Check in the panel how your account grants this access.
- Price and stock changes affect sales immediately: use approval.
- Respect the platform's rate limits.
- Customer data falls under Brazil's data-protection law (LGPD).
What an iTeam agent does with the Loja Integrada API
Where is my order
The support agent looks up the order and answers the customer on WhatsApp with the status and tracking code.
Shipped-order update
When the carrier confirms pickup, the agent changes the order status and the customer is notified.
Scheduled promotional prices
The agent applies the campaign prices on the agreed date and returns to normal prices at the end, from a list approved beforehand.
Product listings from the supplier spreadsheet
The agent turns the spreadsheet it receives into complete listings and asks for review before publishing.
From the credential to the agent at work, with approval
Get the keys
In the Loja Integrada panel, generate the API key and confirm the application key for the integration.
Store it in the iTeam vault
Add the keys to the vault and set, per agent, who can look up orders and who can change prices or stock.
Test with a few products
Test on a small category, with approval on changes, before opening it to the whole store.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Questions about the Loja Integrada API
Is the Loja Integrada API free?
API access depends on the store's plan and is generally available on paid plans. Check your current plan.
Do I need to write code to use the Loja Integrada API with iTeam?
Not necessarily. The iTeam deployment team sets up the integration from the platform's documentation.
Can the API be used to integrate with an ERP?
Yes, that is one of the most common uses. iTeam can complement the integration by handling exceptions and customer support.
