VTEX integration for AI agents
VTEX is a digital commerce platform. Large retailers, manufacturers and B2B operations use it for online stores, marketplaces and order management. The agent uses the public VTEX APIs (orders, catalog, logistics, customers) with an application key from your account, and iTeam's HTTP tool reads the official documentation.
What AI agents do with VTEX
Orders stuck in the flow
The agent tracks orders sitting too long in statuses such as awaiting invoicing or ready for handling. Operations gets the list with the likely cause of each one.
Support with order data
On WhatsApp or chat, the agent looks up the order in VTEX and answers questions about payment, invoice and delivery. Exchanges and cancellations follow the policy, with approval when needed.
Catalog without gaps
The agent scans SKUs with incomplete specifications, missing images or no price in the trade policy. The catalog team gets the list prioritized by sales.
B2B orders by conversation
B2B customers send their item list by WhatsApp or email, and the agent builds the cart using the customer's price table. The salesperson checks it before closing.
Connect VTEX once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in VTEX, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in VTEX and what it cost, all on record.
Ready-made AI teams that use VTEX
Often used together with VTEX
Questions about VTEX and AI agents
Does iTeam integrate with VTEX?
Yes. iTeam connects through the public VTEX APIs with an application key created in your account, using iTeam's HTTP tool. The modules used are confirmed during the diagnosis.
What permissions does the agent get in VTEX?
The application key gets an access profile with only the resources it needs, such as reading orders and catalog. Actions like canceling an order or changing a price can require human approval and are recorded in the audit trail.
Does it work with several stores and sellers?
Yes. The agent works with different accounts, stores and sellers and identifies where each order comes from.
