Correios integration: tracking and shipping rates with AI agents
Correios is Brazil's public postal and parcel company, with services such as SEDEX and PAC. Online stores and companies that ship products use Correios for dispatch, shipping rate calculation and tracking. This page is for companies that ship from or within Brazil. With the credentials from your company's Correios contract, the agent checks price, delivery time and tracking through the official API and logs events in your system.
What AI agents do with Correios
Proactive delay notice
The agent checks the tracking of orders in transit every day and identifies those past the deadline of the contracted service. The customer gets a WhatsApp message before needing to ask.
Where is my order?
When the customer asks about an order on WhatsApp or by email, the agent finds the tracking code on the order and replies with the latest Correios event in plain language.
Lost-parcel investigation request
Parcels stuck for days beyond the norm enter a Pipe with an SLA, and the agent gathers the data needed to open the claim. A person confirms before the product is shipped again to the customer.
Freight charge check
The agent compares the freight charged on the Correios invoice with the amount quoted at sale and lists the discrepancies by service. Finance receives the list ready to dispute.
Connect Correios once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Correios, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Correios and what it cost, all on record.
Ready-made AI teams that use Correios
Often used together with Correios
Questions about Correios and AI agents
Does iTeam integrate with Correios?
Yes, through the official Correios API. It requires a contract and credentials from your company's Meu Correios account; the agent uses those credentials, and the scope is defined during deployment.
Can the agent generate shipping labels?
It can, if your contract includes access to pre-posting in the API. We recommend that batch generation go through approval by someone in shipping.
Is customer data kept secure?
The agent accesses only the orders and tracking codes it needs, with permissions by role. Every query and every message sent is recorded in the audit trail.
