Ideris integration for AI agents that run multichannel selling
Ideris is a Brazilian marketplace integration hub, used by sellers to centralize listings, orders, inventory and questions from several sales channels. The agent reaches Ideris through the API released to customers, with credentials from your account, using iTeam's HTTP tool. The scope is confirmed in the diagnosis. This page is for sellers that operate in Brazil.
What AI agents do with Ideris
Questions from every channel
The agent answers buyer questions from several marketplaces using the product sheet. Unusual cases go to the team.
Shipping on time for each channel
Each marketplace has its own dispatch deadline, and the agent warns the shipping team about orders close to the limit. This protects your reputation on each channel.
Margin by channel
The agent calculates product margin on each marketplace, taking commission and freight into account. Products with a negative margin are flagged.
Listing with a problem
Listings that are paused, rejected or out of stock on any channel are listed every morning with the reason.
Connect Ideris once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Ideris, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Ideris and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Ideris
Questions about Ideris and AI agents
Does iTeam integrate with Ideris?
Yes, through the API that Ideris releases to customers, with credentials from your account and iTeam's HTTP tool. The available resources and the scope are confirmed in the diagnosis.
Can the agent change prices on the marketplaces?
Only if you enable it, and changes above a threshold require human approval. Every change is kept in the audit trail.
Can I also connect directly to the marketplaces?
Yes. When it makes sense, the agent also connects directly to Mercado Livre and to other channels with a public API.
