Olist integration for AI agents
Olist offers solutions for Brazilian merchants to sell on marketplaces, including Olist ERP (formerly Tiny), with order management, stock, invoices and integrations with sales channels. This page is for merchants who sell in Brazil. The agent uses the Olist ERP API with the account token to look up orders, stock, products and invoices, depending on which Olist product your company uses.
What AI agents do with Olist
Orders stuck in invoicing
The agent finds approved orders with no invoice issued or no shipping label and alerts operations with a list by channel. The bottleneck shows up before it becomes a delay.
Low stock by channel
It compares the Olist balance with each SKU's sales speed and warns purchasing when an item is about to run out. The restock suggestion comes with the quantity sold in the period.
Where is my order
Customers who ask on WhatsApp get the real order status and tracking, pulled from Olist. Lost-parcel cases go to a person.
Close by marketplace
The agent consolidates sales, returns and commissions by channel and sends the weekly summary to the manager, with the products that grew and fell the most.
Connect Olist once. The agents use it within your rules.
- Through the APIConnected through the app’s API: iTeam learns the endpoints from the documentation and the scope is confirmed in the diagnosis.
- Each agent gets the right accessYou decide what each agent can read or do in Olist, by area and by person.
- Human approval where it mattersSensitive actions wait until someone with the authority approves them.
- A trail and a cost for every actionWho asked, what the agent did in Olist and what it cost, all on record.
Ready-made AI teams for this work
WhatsApp customer service
Customers write at 11 p.m. and on Sundays. This team replies in seconds, with your prices and policies, and calls a person when it should.
Help desk support team
It reads each ticket, finds the answer in your docs and past replies, and drafts a response your agents can send or improve.
AI phone receptionist
It answers the phone, books the visit in your calendar and sends your team a short note about every call.
Online store support team
It looks up the real order in Shopify or WooCommerce and answers tracking, return and exchange questions in seconds.
Customer success team
It reads usage, tickets and CRM notes every week and tells your team which accounts need a call, and why.
Customer feedback analysis
It reads every comment, finds the themes behind the scores and tells each area what customers are asking it to fix.
Often used together with Olist
Questions about Olist and AI agents
Does iTeam integrate with Olist?
Yes. iTeam connects through the Olist ERP API, which iTeam's HTTP tool learns from the official documentation. For other Olist products, the scope is confirmed in the diagnosis.
Can the agent issue invoices?
It can, if you enable it. We recommend starting with issuance under human approval, and each issuance is recorded in the audit trail.
Is it useful if I sell on several marketplaces?
Yes. Since Olist centralizes the channels, the agent sees orders and stock from all of them at once.
